Midlothian Ski Centre, set in a stunning location, is a venue with much to offer but some room for improvement. A key concern raised by visitors pertains to the maintenance of the equipment and the condition of the slopes, which are reported to be somewhat tired and dry. While this may not pose a significant challenge for seasoned skiers, it can be a hurdle for those returning to the sport or looking for a confidence-boosting experience. An upgrade in equipment and a sprinkler system for the slopes are suggested improvements for a better skiing experience.
However, the centre shines brightly when it comes to its instructors. Notably, Jamie, whose patient and enthusiastic teaching style has left a lasting impression on visitors. His ability to tailor lessons to individual learning paces, coupled with his talent for providing constructive feedback, has been praised as a confidence booster. This level of instruction has led to memorable experiences, making Jamie a highly recommended choice for those seeking a skilled and supportive ski instructor.
On the flip side, the centre's tubing sessions have been a source of disappointment for some visitors. Issues range from prolonged wait times without explanation, lack of staff interaction, and dry runs leading to less enjoyable experiences. In addition, the handling of complaints by management has been deemed unprofessional, leaving room for significant improvement in customer service.
Despite these drawbacks, the centre has been lauded for its steep, high-quality ski slope and friendly staff members. The onsite cafe adds a pleasant touch to the overall experience. However, limited parking due to ongoing building development is something visitors should be aware of. The centre's location in Midlothian makes it a fun addition to a day out in the area, though visitors should be prepared for relatively short ride times on the track.