Grand Geneva Ski Resort is a picturesque destination with a host of amenities that cater to a variety of guest needs. However, the overall guest experience can be a mixed bag, based on recent reviews. The resort's event management, particularly for weddings, is highly praised, with many noting the exceptional quality of food and the professional service of the event staff. The serene location, coupled with the resort's ability to coordinate memorable events, is a highlight for many visitors.
However, the resort's housekeeping service seems to be a sticking point for many guests. Reports of unclean rooms and inappropriate interruptions by housekeeping staff, even when the 'do not disturb' signs were displayed, have been shared. This points to a need for improved training and adherence to protocols for the housekeeping team.
The accommodation at the resort provides varying experiences. While some rooms are reported to be comfortable and provide stunning views of the golf course and surrounding landscape, others were criticized for lack of insulation and minor yet noticeable issues like beds sliding off frames. There were also reports of difficulties in making dining reservations, leading to an unsatisfactory culinary experience for some.
The spa facility, while appreciated for its offerings, has been criticized for subpar service. Issues such as the massage tables not being up to standard and the automatic addition of a 20% service fee have been raised by guests. Despite these challenges, the staff has been praised for their helpfulness and the food quality is considered excellent.
The resort also provides family-friendly features like a free trolley shuttle service to the Timber Ridge water park, which has been a hit with children. The resort's history and connection to nature are also appreciated by guests.
In conclusion, while Grand Geneva Ski Resort offers remarkable event services and family-friendly amenities, there is a clear need for improvement in areas of housekeeping, room maintenance, and spa services to fully meet guest expectations.